General FAQs

Delivery
We guarantee five day delivery anywhere in New Zealand.  Standard delivery charge is $5.95. 
NB: We only ship within New Zealand 

Payment
All items are in New Zealand dollars.  We only ship within New Zealand.

We currently accept:
- Visa
- MasterCard

Cancellation Policy
If you wish to cancel an order that has already been paid, we will refund the amount within 5 days. Please contact us on 09 488 0078 or email info@vitalityworks.co.nz

Return / Exchange Policies
Vitality Works takes great pride in the products offered and the delivery methods used. If for any reason you are not happy please contact us immediately. If the product is faulty we will gladly replace the product. All returns must be in their original condition including all protective packaging and returned within 7 days of you having received the goods.. If you change your mind, exchanging goods is at the discretion of Vitality Works. You will require proof of purchase to return or exchange the product. If the product has been damaged in transit, please let us know immediately and we will contact the courier company directly to sort out any claims.

Warranty Policy
All products come with a one year warranty from the date of purchase. During this warranty period if your product fails to operate under normal use we will provide you with free repair or replacement. Please Note: for pedometers this warranty does not cover broken clips, damage caused by water or liquid, replacement batteries or negligence by the user. In addition to the product manufacturers full NZ warranty, Vitality Works provides a 30 day replacement warranty on all products. A limited liability warranty applies to all products for up to a year.

Please note products that are to be returned for one month replacement will require all original packing and accessories. One year repair requires product only. Prior to returning an item please contact Vitality Works to receive technical support and a return authorisation number.

Bulk Orders
Please contact us if you are interested in a bulk purchase.